How much is shipping?

Shipping is free on orders $125 USD or more via UPS Ground service.  Anything under $125 USD is a flat $10. This is valid for the lower 48 states, not including Alaska and Hawaii.

Do you ship internationally?

We currently do not ship internationally, but if you had interest in rates, please email us at sales@nolomiami.com for assistance.

When will I receive my order?

We strive to ship out your order within 24 hours once it has been placed with us.  Depending on your location, ground shipping can range from 1-5 business days.

What if I need to change my order?

Orders are processed pretty quickly but if you message us within a few hours we should be able to make any necessary changes for you. Email us as soon as you can at sales@nolomiami.com.

At Nolo, our goal is to ensure every customer receives their order in perfect condition. Please review our
policy regarding damages, incorrect items, and missing items below.

No Returns or Refunds

Due to the nature of our products, we do not accept returns, exchanges, or offer refunds. However, we are committed to resolving any issues with damaged or incorrect items.

Damaged on Arrival

We understand that shipping mishaps can occur. If your items arrive damaged, please follow these steps:

• Report the Damage: Notify us at sales@nolomiami.com within 7 days of delivery.
• Provide Photos: Include photos of the damaged items and packaging as it arrived. Retain all packaging materials as UPS may require them for inspection.
• Resolution: Upon receiving the required information, we will promptly re-ship the damaged items and manage the claim with the carrier directly.

Incorrect or Missing Items

We take great care in packing every order, but mistakes can happen. If you receive the wrong item or your order is incomplete:

• Notify Us: Email sales@nolomiami.com within 7 days of delivery.
• Provide Details: Include your order number, a description of the issue, and photos (if applicable).
• Resolution: We will verify the issue and, if confirmed, ship the correct or missing items immediately.
  
  

Important Notes

• Timely Reporting: Claims reported after 7 days of delivery may not be eligible for resolution.
• Order Verification: We reserve the right to review all claims against our shipping and packaging records.
• Repeat Claims: Multiple claims from the same customer will be subject to additional review to prevent misuse of this policy.
• Liability: Once orders leave our warehouse, Nolo is not responsible for delays caused by the carrier.